Questions & Answers
On these pages you will find answers to frequently asked questions. If you have a question that is not answered on this page, please contact us here.
Can I put items in the shopping cart that are not in stock and will they be sent automatically when they are available again?
You can add items to the shopping cart that are marked as out of stock. After receiving the order, we will inform you of the expected delivery time, if it will take longer than 1 week. During the ordering process you can choose whether you want a partial shipment.
Does an additional delivery cost extra shipping fees?
For additional deliveries with a value of less than € 500, shipping costs will be charged. In the case of subsequent deliveries with a goods value of less than € 40, we will ask you in advance whether you would like to increase the order value. These regulations only apply to deliveries within Germany. For deliveries outside of Germany, shipping costs are incurred per delivery and package.
How much are the shipping costs?
You will find information about our current shipping costs here.
When is shipping free?
We send orders within Germany with a net value of € 500 or more free of charge.
What are your delivery times?
True to our motto "ordered today - there tomorrow", we try to always have enough stock of the most common products. Due to extreme demand or delivery difficulties on the part of the manufacturer, longer delivery times may occur. Please take this into account. We have marked all items that are not in stock for you.
Can I shop with you as a private customer?
We are a wholesaler and only supply commercial customers. These include online retailers, shops, tailors and industrial companies in the textile sector.
How can I register as a commercial customer?
Can I also order as a guest?
Since we only supply commercial customers, guest orders are unfortunately not possible. Please register as a new customer and, if possible, upload your business license right away.
Can I buy individual products or just a whole packaging unit?
Normally all products are available outside of the packaging unit. Excluded are goods sold by the meter (fabric, volume fleece & inserts) as well as specially marked products that can only be delivered as special purchases. You can find the relevant information in the item description.
I have a question about a specific product. Whom can I contact?
Our sales staff are always available to answer any questions you may have. Please contact us by phone, email or fax. You can find our contact details here. We process all inquiries as soon as possible.
What forms of payment do you offer?
Regular customers can order from us against an invoice. Regular customers are customers who have ordered more than 3 times. Alternatively, orders can also be paid against prepayment (bank transfer) or PayPal. Customers with a place of business outside of Germany are generally supplied against prepayment. We reserve the right to adjust the terms of payment at any time.
What do I do when I forgot my password?
Please go to our log-in page here and use the button "Forgot your password?" to get an email with further instructions.
How long are the items in my shopping cart before I submit the order?
You can fill the shopping cart over any period of time. The shopping cart is only emptied by submitting the order.
What do I do in the event of a complaint?
In the event of a complaint, please contact us immediately after receipt of the delivery by telephone, email or fax. You can find our contact details here. We will contact you as soon as possible to clarify your request.
Which shipping service providers are available?
We send packages with DHL. In the case of larger shipments, delivery can also be made by a forwarding agent, at our option. We reserve the right to use other senders at short notice.
Can my order be sent to a DHL Packstation?
We can send your shipment to a DHL Packstation. Please note: if the shipment is too big for the DHL Packstation, it will automatically be forwarded to the nearest post office.
Do you offer express shipping?
In exceptional cases we also deliver by express. If necessary, please contact us before placing your order. We will then see what we can do for you. You can find our contact details here.
Can I see the shipping status of my order?
In your customer account you can see the status of your order here. As soon as the order has been processed, the status changes to shipped or partially shipped.